Refund policy
Carat Gallery, each piece is created and handled with care.
If something isn’t as expected, we offer a limited return and exchange policy under the conditions outlined below.
1. Eligibility for Returns
We accept return requests within 7 days of delivery, subject to the following conditions:
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The item must be unused, unworn, and in original condition
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All original packaging, tags, and documentation must be intact
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The product must not show any signs of wear, damage, or alteration
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are not eligible for return:
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Earrings (including studs, hoops, etc.)
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Personalized or custom-made jewellery
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Items purchased during sale or promotional offers (unless defective)
3. Exchanges
We offer exchange only in case of size issues or manufacturing defects, subject to availability.
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Requests must be raised within 7 days of delivery
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The product must be unused and in original condition
If the requested item is unavailable, store credit may be issued.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery
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Share clear images/videos of the issue
Once verified, we will arrange a replacement or appropriate resolution.
5. Refunds
We do not offer direct cash refunds in most cases.
Approved returns will be processed as:
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Store credit, or
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Exchange for another product
Refunds to the original payment method may be considered only in case of:
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Verified manufacturing defects
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Order cancellation before dispatch
6. Return Process
To initiate a return or exchange, please contact us at:
Include:
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Order ID
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Product details
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Reason for return
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Supporting images (if applicable)
Our team will guide you through the next steps.
7. Shipping for Returns
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Customers may be required to ship the product back to us
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Return shipping costs may be borne by the customer unless the item is defective or incorrect
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We recommend using a reliable courier service with tracking
8. Cancellation Policy
Orders can be cancelled only before dispatch.
Once shipped, the order cannot be cancelled.
Important Note
Due to the nature of jewellery, slight variations in finish, tone, or detailing may occur.
These are not considered defects but part of the product’s character.
9. Contact
For any assistance, please reach out to:
Email: support@caratgallery.in