Shipping policy

Carat Gallery, each order is prepared with care and attention. This Shipping Policy outlines how we process and deliver your orders across India.

1. Order Processing

All orders are processed within 2–4 working days
Orders are not processed on Sundays or public holidays
Once your order is dispatched, you will receive a confirmation with tracking details

2. Shipping Timelines

Estimated delivery timelines:

Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

We offer complimentary delivery across India
Any applicable charges (if introduced in future) will be clearly displayed at checkout

4. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.

You can use this information to track your shipment in real time.

5. Delays

While we aim to deliver within the estimated timelines, delays may occur due to:

We appreciate your understanding in such situations.

6. Incorrect Address

Please ensure that your shipping details are accurate at the time of placing the order.

We are not responsible for delays or non-delivery due to incorrect or incomplete address details
Any re-shipping costs may be borne by the customer

7. Delivery Attempts

Our courier partners will typically attempt delivery multiple times.

If the package is undelivered after repeated attempts, it may be returned to us.

In such cases:

8. Damaged or Tampered Packages

If your package appears tampered or damaged at the time of delivery:

If accepted, please report the issue within 48 hours with supporting images.

9. Serviceable Areas

We ship across most locations in India.

If your area is not serviceable, we will notify you and initiate a refund if payment has already been made.

10. Contact

For any shipping-related queries, please contact:

Email: support@caratgallery.in